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What is Your Return Policy?

ERApeutics stands behind our products 100%.  Products purchased directly from ERApeutics.com can always be returned within 60 (sixty) days of purchase, per the following guidelines:

Used Product

  1. If you’re not satisfied with your supplement purchase, simply return the unused portion of the product, in its original container, within 60 days of the purchase date for a full refund of the purchase price of the product (less original shipping costs and/or return shipping costs). All returns require a Return Authorization. All products returned without a Return Authorization will be subject to a 15% restocking fee for the product price only.  We do not reimburse shipping or return postage costs for unauthorized returns, refused shipments, or orders marked Return To Sender.
  2. Must provide proof of purchase (order number from our website) for a full refund
  3. Refund excludes any paid shipping charges
  4. Customer will be responsible for return shipping costs
  5. Return shipping and handling charges may apply to undeliverable or refused packages.
  6. ERApeutics stands behind the products we sell and we will also consider product replacement for damaged products

** If you have any special issues or concerns with your order please contact our customer care team immediately so we may assist you accordingly!

Manufacture Damage

ERApeutics will replace the product for Manufacture Damages (damaged seal, no seal cover).  Required documentation:

  1. Proof of purchase, copy of purchase receipt
  2. Picture of the damaged product
  3. Picture of UPC and Lot Code
  4. Picture of Expiration Date
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